Support

Frequently asked questions about shipping

If you choose to pay by bank transfer, we will send the information needed for the transfer to your e-mail immediately after placing the order. The transfer can take up to 2 days, so we recommend payment by card.

To track the status of your order, go to the order details page. If it has not already been sent, we will do everything we can to send it as soon as possible. If you have already received an order confirmation email and a tracking number from the post office, you will find the most up-to-date delivery information via the tracking link in this email.

You may receive your order in multiple packages, each with its own email and tracking link.

Note For products that are temporarily sold out but can be pre-ordered, different delivery times apply. You can find more information here or see the estimated delivery date on the order overview page at the earliest. If you have already received an order confirmation email and a tracking number from the post office, you will find the most up-to-date delivery information via the tracking link in this email.

Support

Frequently asked questions about shipping

If you choose to pay by bank transfer, we will send the information needed for the transfer to your e-mail immediately after placing the order. The transfer can take up to 2 days, so we recommend payment by card.

To track the status of your order, go to the order details page. If it has not already been sent, we will do everything we can to send it as soon as possible. If you have already received an order confirmation email and a tracking number from the post office, you will find the most up-to-date delivery information via the tracking link in this email.

You may receive your order in multiple packages, each with its own email and tracking link.

Note For products that are temporarily sold out but can be pre-ordered, different delivery times apply. You can find more information here or see the estimated delivery date on the order overview page at the earliest. If you have already received an order confirmation email and a tracking number from the post office, you will find the most up-to-date delivery information via the tracking link in this email.

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